Help » Connection Problems
One of the first things that you should do if you are unable to connect to the Internet is to check your networking equipment to make sure it is set up correctly and working properly.
The following steps with links to related articles can help you diagnose and resolve connection issues.
- Power cycle the PoE. If you have multiple computers accessing the service you'll most likely have a router. It's a good idea to also power cycle the router at this time. Note: Connectivity will be lost while performing this step. Please bookmark (add to Favorites) this page for future reference in the event connectivity is lost.
- Set up: Check to ensure the PoE is set up correctly.
- Lights: Check to ensure the PoE/Router is working properly.
- Verify that you’re connected to Zeta Broadband's High Speed Internet.
- See No connection? Check User ID and Password to ensure your account User ID and password matches the User ID and password in your network gateway, or computers PPPoE connection.
- Verify that no viruses or spyware are running on your computer. Visit Zeta Broadband's recommended tools page for a list of free programs to clean your PC.
- Clear browser cache. Clearing the Internet browser cache may help to reduce delays in accessing web pages by freeing space on the hard drive to allow for temporary storage of more web content.
- Browse by IP address to determine if there is a problem with your DNS server.